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Last updated Sept 22th 2022
Thanks for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
| Status | Issue | Solution |
|---|---|---|
| Haven't shipped | I don't need | A refund will be issued within 48 hours. A PayPal fee (5% of the amount) will be deducted from the refund. |
| Item did not arrive | Not exceeded the Guaranteed Delivery Time | Please wait for delivery. |
| Exceeded the Guaranteed Delivery Time | 50% of the amount will be refunded. | |
| 14 days after Guaranteed Delivery Time | A full refund will be given. | |
| Used a wrong address or moved after shipping | No refund will be given. Please contact the local shipping company to change your address. It may not be successful. |
|
| I don't need | Once delivered, please return the goods. We will issue a refund once received. | |
| Item received | The item is incorrect or missing. | Once verified, a replacement or refund will be issued. |
| Defect products | ||
| I purchased the wrong item. | Please contact us within 30 days and return the goods. We will issue a refund once the goods are returned. | |
| I don't need | ||
| Size does not fit |
- Please note that Refusal to accept the air parcel is not permitted. This will result in the loss of the goods. Therefore, we are unable to make a refund.
- Please allow 7-10 days for your refund/credit to be processed after the item is received in our warehouse.
- Cancellation requests are not guaranteed. If your order is already processed or shipped, you will need to start a return.
FAQ
What do I do if items are wrong or missing?
Please email us at [email protected] and we will quickly issue a credit or replacement.
Can I return a product directly to you if I purchased it through a third-party retailer?
Unfortunately, no. Please work directly with the retailer from whom you purchased the item.
Who is responsible if a package is “undeliverable” or lost?
- Our responsibility : customs clearance failure, customs return, parcels lost in transit, damage caused by natural disasters without tracking information.
- We are not responsible for : undeliverable due to wrong address, logistics shows successful delivery but you have not received it.
Who will pay for the return shipping costs?
The sender is responsible for shipping costs.
That means, in the case of a return & refund or exchange, we will never deduct the actual shipping cost from the refund nor charge extra costs when sending again.
In any circumstance, you should pay for the return.